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Privacy Policy

Roatan Elite Excursion Services Effective Date: 01/01/2026

Website: www.roatanelite.com | Email: j.stone@roatanelite.com

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1. Introduction

Roatan Elite Excursion Services (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains our practices regarding the collection, use, and protection of your data when you visit our website, book an excursion, or interact with our concierge services. By using our website or booking an experience, you agree to the terms outlined in this policy.

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2. Information We Collect

To provide a seamless and "Elite" excursion experience, we collect the following:

  • Personal Identification: Full name, email address, and phone number.

  • Travel & Logistics Data: Billing address, cruise ship name, arrival/departure details, and travel party information.

  • Safety & Security Data: Emergency contact information and necessary payment details.

  • Technical Data: Automatically collected information such as IP address, browser type, device information, and website usage analytics.

  • We retain personal information for as long as necessary to fulfill booking obligations and for 5 years after your last interaction with us, or as required by law.

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3. How We Use Your Information

Your information is utilized strictly to facilitate your island experiences, including:

  • Processing and confirming excursion reservations and payments.

  • Coordinating logistics with transportation and local activity providers.

  • Providing dedicated customer support and important trip updates.

  • Improving our website interface and service offerings.

  • Ensuring compliance with legal and regulatory obligations. Note: We do not sell your personal information to third parties.

  • You may opt out of promotional communications at any time by clicking 'unsubscribe' or contacting us directly.

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4. Payment Security

All financial transactions are processed through secure, industry-standard third-party payment providers. Roatan Elite Excursion Services does not store full credit card numbers or sensitive financial credentials on our internal servers.

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Payments are processed through [Stripe/PayPal/Square] using industry-standard encryption (SSL/TLS). We do not store complete credit card numbers on our servers.

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5. Sharing of Information

We only share your data with third parties essential to your booking, such as:

  • Local Partners: Independent excursion operators and transportation providers in Roatan.

  • Payment Processors: To securely facilitate your transaction.

  • Legal Authorities: Only when required by law to fulfill our obligations. We strictly prohibit the rental, sale, or trading of your personal data to third parties for marketing purposes.

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6. International Data Transfers

As Roatan Elite Excursion Services operates in Roatan, Honduras, your information may be processed and stored internationally. We take all reasonable measures to ensure your data is handled securely and in accordance with this policy, regardless of where it is processed.

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7. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and monitor site performance. You may adjust your browser settings to decline cookies; however, this may limit certain functionalities of our website.

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We use cookies to improve your experience. By continuing to use our website, you consent to our use of cookies. You can manage cookie preferences in your browser settings.

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8. Data Security & Integrity

We implement robust technical and administrative safeguards designed to protect your personal information. While we strive to use commercially acceptable means to protect your data, please be aware that no method of transmission over the internet is 100% secure.

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9. Your Privacy Rights

You maintain control over your personal data. Upon request, you may:

  • Access or review the personal information we hold about you.

  • Correct or update inaccurate or incomplete data.

  • Request the deletion of your personal data, subject to legal retention requirements.

  • Opt-out of any promotional or marketing communications.

  • Your information may be processed in Honduras and/or the United States. By using our services, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your home country.

  • We will respond to data access, correction, or deletion requests within 30 days.

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10. Third-Party Links & Children’s Privacy

  • External Links: Our website may contain links to third-party sites (such as cruise lines). We are not responsible for the privacy practices of external entities.

  • Minors: Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without explicit parental consent.

  • Our services are not directed toward individuals under 18 without parental consent. Bookings for minors must be made by a parent or legal guardian. We do not knowingly collect personal information from children under 13.

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11. Policy Updates

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be published on this page with a revised "Effective Date."

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We may update this Privacy Policy periodically. Material changes will be communicated via email to customers with active bookings or posted prominently on our website.

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12. Contact Information

For any questions regarding this Privacy Policy or your personal data, please contact us:

Roatan Elite Excursion Services Email: j.stone@roatanelite.com

Website: www.roatanelite.com

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13. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

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14. SMS/Text Communications

By providing your phone number, you consent to receive booking confirmations and trip updates via SMS. Message and data rates may apply. Reply STOP to opt out of text messages.

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