Frequently Asked Questions
Planning your Roatán experience should be simple and stress free. Below are answers to the most common questions from our guests. If you need anything further, our concierge team is always available to assist.
What is your cancellation policy?
Cancellation terms will be provided during booking. We strive to be fair and flexible while protecting reserved time slots. If your cruise ship does not dock, you will not be charged.
Will we make it back to our cruise ship on time?
Yes. We closely monitor all cruise ship arrival and departure times and build your itinerary accordingly. Our Cruise Ship Safe Return Guarantee ensures you are back to port with ample time before departure.
Are your tours private or shared?
All Roatan Elite excursions are private experiences. We do not combine groups or operate crowded buses. Your excursion is reserved exclusively for your party. Unless booked with shared groups.
Where do we meet you after we dock?
Detailed pickup instructions are sent prior to your arrival, including exact meeting location and contact information. Pickup locations vary slightly depending on whether you arrive at Mahogany Bay or Port of Roatán.
What happens if our cruise ship is delayed?
We monitor docking times in real time. If your ship is delayed, we adjust your pickup accordingly. If your ship is unable to dock due to weather or port conditions, you will not be charged.
How far in advance should we book?
We recommend booking as early as possible to secure availability, especially during peak cruise season. Many of our premium experiences fill quickly due to limited daily capacity.
What payment methods do you accept?
We accept major credit cards and secure online payments. Deposit requirements and remaining balance details will be clearly outlined at the time of booking.
Are your excursions safe?
Safety is our top priority. We partner only with licensed operators and experienced guides. All transportation providers are insured, and we continuously monitor local conditions to ensure a secure experience.
Can you customize an excursion?
Absolutely. We specialize in tailored, concierge level experiences. If you are celebrating a special occasion or have specific interests, we are happy to design a private itinerary for you.
Do you accommodate guests with mobility needs?
We strive to accommodate accessibility needs whenever possible. Please inform us in advance so we can recommend the most suitable experiences for your group.